In this section you can find our Terms and Conditions.
Questions? Contact us:
+32 485 122 690
Weekdays and weekends, between 8 and 21h
MTWalls is a brand of:
Behind MTConcepts are Edmond Van Steenberge and Thomas Madoe
ARTICLE 1. SCOPE
The general conditions of sale detailed below (hereafter designated "General Conditions"), govern the contractual relations between each user of the site MTWalls.be, Emptywalls.be or MTConcepts.be (hereafter designated the "User" or "You") and the corporation MTConcepts VOF, owner and operator of these websites, whose siege is located at Esdoornlaan 25, 9080 Lochristi, Belgium and registered under the number 0833.603.152 (hereafter designated "MTConcepts").
These general conditions of sale are the only applicable and replace all other conditions, except preceeding derogation, explicit and written. MTConcepts can punctually modify certain of the dispositions of its general conditions, also it is necessary that these be reread before each visit to the site MTWalls.be, Emptywalls.be or MTConcepts.be (hereafter designated "Site"). These modifications are opposable starting from the date of their instatement online (the date of their instatement online figuring at the end of the present conditions) and cannot be applied to contracts concluded anteriorly. Each purchase on the Site is governed by the general conditions applicable at the date of the order. In validating your command, you accept without reserve the General Conditions after having read them. In accessing the Site, you commit yourself to respect the present conditions.
It is specified that the present conditions govern the sales of the photographs and illustrations of MTConcepts on the Site.
To use the Site, You must be at least of the age of 18, be juridically capable of contracting and using the Site conformingly with the present General Conditions. You guarantee the truth and exactitude of the information provided by yourself, on this Site. MTConcepts reserves itself the right to annul or to refuse the order of a client with whom there would exist a litigation relative to the payment of an anterior order. The Site is available in the English, French and Dutch languages. The language of the Site is by default English.
Essential characteristics of the products
The products sold on the Site are art photographs and illustrations, numbered and in limited editions.
The photographs are offered in one or several formats and on different materials. The photographs are accompanied by a biography of the artist, a description of the work, and a description of the project that the client selected to support when buying the product. A certificate of authenticity is delivered as well.
The measures of the work can be slightly different than indicated on the website. The difference will however not be more than 10 cm per side.
The prices are indicated with all taxes included, excluding the shipping fees.
case of a delivery to a country other than Belgium, you are the importer of the
work or works concerned. For all the works expedited to destinations outside of
the European Union, the customs duties or other local taxes of importation or
taxes of the State are susceptible to be demanded.
These duties and sums do not result from the jurisdiction of MTConcepts. They will be at your charge and result in your entire responsibility as much in terms of declarations as in the payments to the authorities and the competent organizations of your country. We advise you to inform yourself about this according to your local authorities.
MTConcepts reserves the right to modify its prices at all moments. The works will be billed on the basis of the price list in vigor at the moment of the registration of orders, under the reserve of availability.
The works rest the property of MTConcepts until the complete payment of the indicated prices
To effect an order
To effect an order, You should at the minimum pass through the following steps:
Consultation of the information page presenting the photograph. On this screen you can choose the format and material that are offered for this photograph or illustration.
As part of our sustainable way of working, we contribute to local community projects. Therefore, the buyer needs to select one community project to which a part of the sales value of the work will be granted.
You must click on " Add to basket and continue shopping" in order to add this article to your shopping cart. Or click on "Direct checkout" to place your order directly.
In the screen " Shopping cart" you have the possibility to delete an article or to place your order.
Complete the screens for verification of your order and for personal information (billing) and delivery information.
Screen of summary and choice of payment. This screen allows you to choose your mode of payment.
You must accept the general conditions of sale and of utilization of the Site in order to pass to the payment step. The conditions are available for reading and for printing from the link "general conditions of sale". Their acceptation is effected in checking the box attached to the link to these conditions. The general conditions of sale and of utilization of the Site must be accepted at each order.
You pay for your order by the method of payment chosen. The contract is concluded upon the confirmation of the payment by the bank. The Site sends you a confirmation of your order by email in the minutes that follow.
Methods of payment
Several modes of payment are offered to you to pay for your order on the Site :
- Credit Card
- Bank account transfer
Security of payments
For the payments by credit card, the transaction is effected by paypal
information of the User is encrypted (SSL technology, Secure Socket Layer). It
does not circulate freely on the Internet and cannot be intercepted.
Your bank information (number of card, expiration date...) is not communicated to MTConcepts.
The information registered by the Site constitutes the proof of the entirety of transactions effected between the Site and its clients. The information registered by the system of paypal constitutes the proof of financial transactions.
Processing of orders
Once the payment has been received, the order to print the work is send to our business partners. Once the printing of the work is done, the work is shipped to us for quality control and final conditioning. The entirety of the works ordered is subsequently sent in one single order.
The works indicated as available will be expedited to the delivery address in an average of 15 working days, except in the case of a force majeure.
MTConcepts delivers in Belgium only. Delivery to another country:
The delivery will be effected to the address that you will validate at the moment of the order.
Change of shipping address after the effectuation of the order is not often possible for logical reasons. You can always contact us, if you wish to change the shipping address, we will study the possibilities in function of your order.
Modes of deliver and transit times
The possible modes of delivery depend on the quantity, the size of the article(s) ordered and the destination. If your order comports articles of different sizes, it is the size of the largest article that is taken into account. MTConcepts reserves for itself the right of the choice of the transporter and can effectuate the transport itself as well.
The delivery date depends on the speed of processing and printing the work (i.e. the production time) by our business partners, the stock (if available), the date of expedition of the order and the transit time for delivery established by the mode of delivery.
The respect of the production times and transit times depend on our business partners and transporter. In consequence, no request for indemnification, whatever nature it may be, will be able to be claimed by the client.
The shipping fees vary according to the destination and the mode of delivery as well as the number, the format and the materials of the works ordered.
Reception of the delivery
Upon the reception of your order, it is your responsibility to open the package to verify the state of the delivery.
In the case of a problem, please give your package back to the deliverer stipulating the problem encountered and contact us on the same day.
The reception of the objects transported extinguishes all action against the transporter for damage or partial loss if within the three days, holidays not included, which follow that of this reception, the recipient has not notified the transporter, by an extrajudicial act or by registered letter, his delineated protestation.
7) Right of revocation
You dispose of a right of revocation for the return of a work that does not suit you.
For all orders on the Site, you dispose of a period of 7 calendar days to notify us of your request for a return. For this, please contact us and we will indicate to you how to return your work.
Any cost related to returning the work (e.g. return shipping fees) will be on your charge and will be billed to you.
No "shipment for reimbursement" will be accepted, for any reason.
Articles returned without their original packaging or incomplete, spoiled, damaged, or dirtied by the client are not reaccepted.
MTConcepts will reimburse you the price of the returned works (the shipping fees resting your responsibility) in a period of 15 calendar days following the reception of the order by MTConcepts, by default by credit in the bank account having served for payment.
Right to return
In the case that the works received do not conform to the order, you dispose of a right to return. In this case, please contact us and we will indicate to you the return address and the procedures of return.
MTConcepts will effect the exchange of the damaged article, within the limitation that the stock is available. In the case that an article is no longer available, MTConcepts will offer you another article of an equivalent sum.
In the case of the exercise of the right to return, and only in this case, the shipping fees of the return and of the new shipment will be assumed by MTConcepts.
Customer service and claims
For any information or question, you can contact us by email (see contact page). We will be very happy to give all the information that you wish about our works and your order.
ARTICLE 3. FORCE MAJEURE
MTConcepts will not be able to be responsible or considered as having committed misfeasance in the processing of your file, if any delay or inexecution result from a case of force majeure.
ARTICLE 4. PROTECTION OF PERSONNAL INFORMATION
information is stored in our database and might be used for commercial
purpouses. You dispose of a right of access, of modification, of rectification,
and of suppression of the information that concerns you. You can exercise this
right by sending us an e-mail or by sending a letter to the following address:
ARTICLE 5. RESPONSIBILITIES AND GUARANTEES
company MTConcepts makes great efforts to assure to the best of its abilities,
the exactitude and the updating of the information diffused on this site, of
which it reserves the right to correct, at all moment and without advanced
notice, the content. At all times, the company MTConcepts cannot guarantee the
exactitude, the precision, and the exhaustively of the information put at
disposition on this site.
In consequence, the company MTConcepts declines all responsibility for all interruption of the site, all incidence of bugs, all inexactitude or omission concerning the information available on the site, all damages resulting from a fraudulent intrusion of a third party having brought about a modification of the information put at disposition on the site.
This site can contain links to other sites. The company MTConcepts cannot be held responsible for the problems of access or for the contents of these sites.
MTConcepts will not be responsible for damages resulting from the utilization or of the impossibility of the utilization of the Site and MTConcepts will not be in any case responsible for dysfunction imputable to software programs, which may or may not be incorporated into the Site or provided with it.
MTConcepts commits itself to respect all the legal guarantees over which you could prevail. The works presented on our site being in conformity with the prescriptions of Belgian law, we will not be held responsible for the violation of legislation proper to the country of delivery. In consequence, we invite you to consult the law in vigor in the country of delivery.
ARTICLE 6. INTELLECTUAL PROPERTY
concerning the work
The artist, because of having taken the initiative of his creation, remains the bearer of the rights of author of his or her work, as defined by Belgian law. The rights of representation and of reproduction of the works presented on the Website belong to their authors and to MTConcepts. Their conjoint authorization is necessary for all exploitation of these rights. Your rights to the purchased work are therefore limited to a right to private use, excluding any right of representation and of reproduction.
Intellectual property right
All the elements present on the site and the site in itself are protected by the right of the author, right of trademarks, of designs, and models and/or all other intellectual property rights. By item, which we understand to be non-exhaustive: the photographs, images, designs, illustrations, texts, videos, logos, screen savers, backgrounds, trademarks, models, software programs...These articles belong to the company MTConcepts or are utilized with the permission of their owners.
Therefore, all reproduction, representation, utilization, adaptation, modification, incorporation, translation, commercialization, partial or integral by whatever procedure or on whatever medium that may be (paper, digitaL...) are forbidden, without the advanced written authorization of MTConcepts, under the pain of constituting a breach in the copyrights of the author and/or of designs and models and/or of trademark.
ARTICLE 7. JURISDICTION
The present conditions are governed by Belgian law. In the hypothesis that litigation would be born out of the present contractual relation, the User and MTConcepts commit before any judiciary action to search an amiable solution. In the case of litigation, only Belgian tribunals will be competent.